Music For Families Inc. Policies

We are happy to welcome you to Music For Families Inc. Please take a moment to review our center policies. If you have any questions, please feel free to email us at registrar@music4families.net.

Make-up Classes

If you miss your regularly scheduled Music Together class for any reason, you may schedule a make-up class. Three make-up classes are allowed each semester for each registered child, on a space-available basis. They must be taken during the current semester and cannot be "carried over." You may schedule your make-up as soon as you know you are going to miss a class. We often see an end-of-semester rush, so try to schedule your make-ups as early as possible to avoid disappointment.

To schedule a make-up class, use our online Make-Up Scheduler. You may search for a class by time, day, or location, and the scheduler will display the available options. If a given class is not displayed as an option for a make-up, it means all make-up spots for that class have been assigned; please schedule your make-up for a different class or check back later to see if a spot becomes available. If you know you will not be attending a previously scheduled make-up class, please cancel it so the spot becomes available for another family.

For families that are registered at our community centers (Lucie Stern-Palo Alto, Mountain View, and Sunnyvale): Because our community centers do not allow make-ups classes, you will need to schedule make-up classes at one of our nearby locations (Los Altos, Blossom Birth-Palo Alto, Unity-Palo Alto, or Menlo Park).

Siblings and Other Guests

Parents, grandparents, and caregivers are welcome to attend class at any time—no need to ask. Whole family music-making at home is extremely valuable to your child's music development, and attending class occasionally helps family members feel more comfortable joining in. If you would like to bring another guest (including an older sibling seven and under who may be home from school), please email the office. Visitation spots are available on a first-come, first-served basis and cannot be guaranteed.

Health Policy

The health of all classroom participants is important to us, so we take measures to ensure the cleanliness of our classroom and limit exposure to germs. If you or your child is sick, please stay home from class and schedule a make-up.

Class Cancellations

Holiday closures will be announced at the beginning of each semester. Classes may be cancelled due to teacher illness and for other extraordinary circumstances. You will be notified by phone and/or email if your class in cancelled. Cancelled classes will be made up at the end of the session.

Refunds and Credits

We offer the following refund policy. The class description and the registration process will identify the specific refund policy for the class you have chosen.

Music for Families Refund Policy

Refund policy for Music for Families: For classes that enroll through music4families.net, full refund if cancelled 48 hours before the first day of class. Partial refund [tuition less $45 curriculum/service fee (if you choose to keep the materials), one class tuition, and $15 processing fee] when cancelled within 48 hours after first day of class. There will be no refunds later than 48 hours after the first class. The $20 non-refundable new family registration fee is not refundable. Please allow 2-3 weeks for your refund to be processed. Thank you.

Transfer policy for Music for Families: For classes that enroll through music4families.net, transfer requests are allowed through the end of the third week of classes. After week three, we request a $15 fee per transfer.

Refund and transfer policies for our partnership locations (Sunnyvale Community Center, Mountain View Community Center, Lucie Stern Community Center, and Parent's Place Palo Alto): Refund policy information for the above mentioned facilities is available in their brochure, community guide, or on their website. All refund requests for tuition should go directly through these facilities and not through Music for Families, Inc. Additionally if you paid a lab/curriculum/service fee to your teacher on the first day of class and would like to return your materials, you will also need to contact Music for Families, Inc. to process a lab/curriculum/service fee return. Lab/curriculum/service fee return requests need to be processed by the end of week three of your session. Thank you.

Make-up Classes

Pre-Registration Period

Our pre-registration period is for currently enrolled families only. Participating families are guaranteed their regular class time from session to session, so long as they register by the pre-registration deadline. Families who would like to transfer to a different class can also register during the pre-registration period and will be processed as a batch, lottery style, and prior to new family enrollments. Class confirmations will be emailed. Pre-registration is only for classes that enroll directly through this website.

Refund Policy

Refund policy for Music for Families Online Classes: Full refund if cancelled 48 hours before the first day of class. Partial refund [tuition less $20 processing fee] when cancelled within 48 hours after first day of class. There will be no refunds later than 48 hours after the first class. Please allow 2-3 weeks for your refund to be processed. Thank you.

Please note: The tuition for the interim session does not include music.

Our Online Privacy Policy

Music For Families Inc., Music Together^® LLC, and their agents and employees are committed to protecting the privacy and security of visitors to our website. By using or accessing our website, you are accepting the practices described in the Privacy Policy. If you have any questions about these policies, please contact us. Thank you for visiting our website!

Resale or Disclosure of Information to Third Parties

We promise to respect your privacy. Any information you provide about yourself or your students is held with the utmost care and security and will not be used in ways to which you have not consented. We do not sell, rent, loan, transfer, or otherwise disclose any personal information, including your name, address, or email addresses with other organizations outside of Music For Families Inc. or Music Together LLC. Only Music For Families Inc. and Music Together LLC staff and our authorized agents have access to personally identifiable information provided by visitors to our site.

Information Collected on Our Website

Information gathered on our website is collected and used internally only by authorized individuals at Music For Families Inc., Music Together LLC, and SimplySignUp LLC. As with any website operator, Music For Families Inc. analyzes its websites logs to improve our website and meet the needs of our visitors. The only individualized information that Music For Families Inc. and Music Together LLC obtains and retains about you through our website is information you voluntarily supply. We will only use that information to fulfill the purpose for which it was supplied to us.

We use the information we collect from families enrolling in a Music Together class to keep you informed about your class, how you can support your child's music development at home, and to provide information about upcoming semesters.
If you sign in as a visitor to our website, we ask for your contact information so we can send you announcements about upcoming semesters, as well as other educational information.
The Music Together program includes a quarterly e-newsletter from Music Together LLC. This newsletter contains educational articles and resources and is sent to families who are or have recently been enrolled in the program. As the licensor of the trademarked program, Music Together LLC periodically communicates with current or former students for quality control and/or for research purposes.
On occasion, we may share non-personal, summary information regarding our customers with unrelated third parties (for example, we may publicly disclose the aggregate number of registered users of our website). However, we will not share any personal information about any particular customer.
SimplySignUp LLC may collect information for improving our site by seeing which areas, features, and products are most popular and to personalize the site for customers.

Personalization of Content:

We use cookies on our site to personalize and customize the experience of our visitors and to support some necessary functions. We also use cookies to better understand how our visitors use our site and to continue to improve it.

You have choices with respect to cookies. By modifying your browser preferences, you have the choice to accept all cookies, to be notified when a cookie is set, or to reject all cookies. However, please note that if you reject some or all cookies, your experience at this and on other sites throughout the Internet may not be complete.

Privacy of Our Email Lists

Music For Families Inc. and Music Together LLC maintain several email lists to keep email subscribers informed about news and the latest information as it pertains to classes, scheduling, events, center information and promotions. Individuals may also receive materials by mail or be contacted by telephone. We do not share the email addresses with anyone outside of Music For Families Inc., MUSIC TOGETHER LLC or its authorized agents. Only Music For Families Inc. and Music Together LLC staff and our authorized agents have access to personally identifiable information provided voluntarily by visitors to our site.

Security

Registering for class online is a completely safe experience!

We use SSL (Secure Sockets Layer)—the highest standard in online encryption technology—to ensure that your personal and credit card information remains secure. SSL encryption allows you to register with confidence, knowing that only you and Music For Families Inc. have the ability to access your information.

Whenever you access a secure page on our site, the information you send is immediately encrypted for your protection. There are two simple ways to see if you are on a secure page:

Look at the URL (website address) in your browser. If you are connected to a secure server, the URL will always begin with "https" rather than "http."
Most browsers display an icon that indicates whether or not you have a secure connection. Look for the unbroken key or closed lock icons in the bottom left or right corner of your browsers.

Terms of Use, Notices and Revisions:

Your use of our site, and any disputes arising from it, is subject to this Privacy Policy as well as our Terms of Use. We reserve the right to change our Privacy Policy and our Terms of Use at any time.